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A learner asks a question, and the instructor provides an answer. The learner’s face immediately shows signs of confusion. Which of the following is the BEST approach the instructor should take?

A learner asks a question, and the instructor provides an answer. The learner’s face immediately shows signs of confusion. Which of the following is the BEST approach the instructor should

If a class has some slow learners and some fast learners, which of the following is the correct pace in which to present material to the class?

If a class has some slow learners and some fast learners, which of the following is the correct pace in which to present material to the class? A. To the

When a learner responds incorrectly to a question during class, an instructor should give some acknowledgement for the answer. Which of the following is the BEST reason for this action?

When a learner responds incorrectly to a question during class, an instructor should give some acknowledgement for the answer. Which of the following is the BEST reason for this action?

Which of the following is the BEST method for assessing a learner’s comprehension of a lab exercise?

Which of the following is the BEST method for assessing a learner’s comprehension of a lab exercise? A. Practical exam B. Open-ended questions with a scenario C. Essay question test

An instructor notices that several learners in a virtual classroom have not been actively participating. The learners are still connected to the session. Which of the following would be the FIRST action to re-engage the learners in the class?

An instructor notices that several learners in a virtual classroom have not been actively participating. The learners are still connected to the session. Which of the following would be the

During a lecture on a complex technical topic, learners do not understand what is being presented. Which of the following is the BEST course of action for the instructor to take?

During a lecture on a complex technical topic, learners do not understand what is being presented. Which of the following is the BEST course of action for the instructor to

An instructor is lecturing on a manufacturing approach to ordering. The instructor is attempting to explain the concept that every order to purchase a finished product has an effect on the complete process from start to finish. Which of the following is an example of the effective use of props to demonstrate this principle?

An instructor is lecturing on a manufacturing approach to ordering. The instructor is attempting to explain the concept that every order to purchase a finished product has an effect on

An instructor asks a class if they understand the material being covered. Which of the following BEST describes the skill the instructor is demonstrating?

An instructor asks a class if they understand the material being covered. Which of the following BEST describes the skill the instructor is demonstrating? A. Plan and use a variety

When a company provides training for their employees, which category on an evaluation will be MOST beneficial to the instructor?

When a company provides training for their employees, which category on an evaluation will be MOST beneficial to the instructor? A. Business results B. Environment C. Learning effectiveness D. Courseware

An instructor has been teaching for three hours on the first day of a three-day course. At the lunch break, the instructor reviews the preparedness of the learners and their responses to questions. The instructor notes that one learner does not demonstrate mastery of the concepts taught that morning. In this situation, which of the following should the instructor do?

An instructor has been teaching for three hours on the first day of a three-day course. At the lunch break, the instructor reviews the preparedness of the learners and their

During a break several learners are in the room joking about the facility and ask the instructor their opinion of the facilities. Which of the following describes how the instructor should respond?

During a break several learners are in the room joking about the facility and ask the instructor their opinion of the facilities. Which of the following describes how the instructor

A learner returns from break ten minutes late during a short lecture. Which of the following is the BEST response?

A learner returns from break ten minutes late during a short lecture. Which of the following is the BEST response? A. Have a time management discussion with the learner after

An instructor notices a learner is not completing the practice exercise that has been assigned. Which of the following is the BEST way to elicit participation?

An instructor notices a learner is not completing the practice exercise that has been assigned. Which of the following is the BEST way to elicit participation? A. Ask the non-participating

An instructor has introduced a new module with a short lecture, discussion, and a demonstration of the procedure the learners are expected to perform. While moving around the room to observe, the instructor sees several groups making the same error. Which of the following is the BEST response?

An instructor has introduced a new module with a short lecture, discussion, and a demonstration of the procedure the learners are expected to perform. While moving around the room to

An instructor is teaching a week long class in a highly technical subject area specific to the contracting company. On the second day, three-fourths of the class is confused. Which of the following is the MOST effective plan for the third day?

An instructor is teaching a week long class in a highly technical subject area specific to the contracting company. On the second day, three-fourths of the class is confused. Which

An instructor is instructing a class of thirty learners. One learner is constantly disrupting the class by talking in a loud voice. Which of the following actions should the instructor take FIRST?

An instructor is instructing a class of thirty learners. One learner is constantly disrupting the class by talking in a loud voice. Which of the following actions should the instructor

A learner shows up for class dressed inappropriately. Which of the following is the FIRST action the instructor should do?

A learner shows up for class dressed inappropriately. Which of the following is the FIRST action the instructor should do? A. Take the learner aside and inform the learner of

An instructor listens to a learner’s question and repeats it back to them. This is an example of which of the following?

An instructor listens to a learner’s question and repeats it back to them. This is an example of which of the following? A. An activity that uses questions to lead

Which of the following should an instructor consider when distributing motivational incentives?

Which of the following should an instructor consider when distributing motivational incentives? A. The incentives should be geared towards individuals and not the group as a whole. B. The incentives

Which of the following is the MOST effective action for improving participation during a questioning session?

Which of the following is the MOST effective action for improving participation during a questioning session? A. Call on individuals by name to engage them. B. Have each learner take

While facilitating a lab where learners are expected to follow directions, some learners are deviating from the assigned task. Which of the following is the BEST response?

While facilitating a lab where learners are expected to follow directions, some learners are deviating from the assigned task. Which of the following is the BEST response? A. Ask learners

Which of the following should the instructor do FIRST to help all of the learners understand what is required for the course?

An instructor is hosting an online course with ten learners. Half of the learners have taken online courses before and are familiar with virtual courses. The other half of the

An instructor is a member of an organization that has recently received a great deal of unfavorable publicity about the actions of many of the organization’s members at a recent convention. The instructor has just received the first instructional assignment since the publicized events took place. In this situation, which of the following must the instructor do FIRST to gain the respect of the audience?

An instructor is a member of an organization that has recently received a great deal of unfavorable publicity about the actions of many of the organization’s members at a recent

Trainees reported that a trainer’s innovative use of media greatly enhanced their ability to understand course content. Which of the following audiences is MOST likely to need this information?

Trainees reported that a trainer’s innovative use of media greatly enhanced their ability to understand course content. Which of the following audiences is MOST likely to need this information? A.

Which of the following options is the BEST way to handle this situation?

While conducting a lab exercise a learner states that they cannot complete the lab due to lack of confidence. Which of the following options is the BEST way to handle

During a classroom demonstration that uses a shared desktop program, the computer network becomes unavailable. After several attempts to resolve the issue the network remains unavailable. Which of the following is the BEST option to continue with the demonstration?

During a classroom demonstration that uses a shared desktop program, the computer network becomes unavailable. After several attempts to resolve the issue the network remains unavailable. Which of the following

A learner who responds positively to slide presentations will tend to be a/an:

A learner who responds positively to slide presentations will tend to be a/an: A. Physical learner B. Visual learner C. Auditory learner D. Kinesthetic learner Answer: B

Which of the following question types is BEST for this situation?

An instructor is delivering a course session that has a small amount of content and an adequate amount of time. Which of the following question types is BEST for this

An instructor is preparing a virtual classroom session covering a computer application. The learners will all be on high bandwidth connections. Which of the following is the BEST method of displaying the application?

An instructor is preparing a virtual classroom session covering a computer application. The learners will all be on high bandwidth connections. Which of the following is the BEST method of

A contract instructor is delivering a class developed for a company. Learners have stated in the past that the material was confusing, there was not enough depth and the information was out of date. In planning for this course, which of the following might be BEST for the instructor to do to maximize the needs of the learners?

A contract instructor is delivering a class developed for a company. Learners have stated in the past that the material was confusing, there was not enough depth and the information

ACTION: At the completion of each of the courseware’s modules, the instructor lists additional reference materials and suggests additional exercises for the students.

For this question, decide whether the action makes it likely or unlikely that an instructor will achieve the goal. Select the BEST statement that explains why the action is likely

Several learners in a training class are very motivated to help the instructor and other learners with a project. Other learners in the class seem not motivated to learn about the project. Which of the following can the instructor do to motivate all the learners?

Several learners in a training class are very motivated to help the instructor and other learners with a project. Other learners in the class seem not motivated to learn about

An instructor is facilitating a week long course. It has become clear to the instructor that the majority of the learners lack motivation, evident by their lack of effort and willingness to contribute when prompted. Which of the following would BEST provide the learners assistance to achieve success? (Select TWO).

An instructor is facilitating a week long course. It has become clear to the instructor that the majority of the learners lack motivation, evident by their lack of effort and

When presenting a topic, which of the following is the BEST way to establish eye contact to ensure learner interest and participation?

When presenting a topic, which of the following is the BEST way to establish eye contact to ensure learner interest and participation? A. Look around the room as to not

While the class is working on training modules, the instructor intermittent polls them to determine their pace in relationship to the daily objectives. Which of the following BEST describes what skill the instructor is demonstrating?

While the class is working on training modules, the instructor intermittent polls them to determine their pace in relationship to the daily objectives. Which of the following BEST describes what

To illustrate a point, the trainer uses a joke that the class does not understand. Which of the following should the trainer do next?

To illustrate a point, the trainer uses a joke that the class does not understand. Which of the following should the trainer do next? A. Attempt to save the situation

To illustrate a point, the trainer uses a joke that the class does not understand. Which of the following should the trainer do next?

To illustrate a point, the trainer uses a joke that the class does not understand. Which of the following should the trainer do next? A. Attempt to save the situation

After presenting a new topic, the instructor initiates a class discussion based on the presentation. The discussion is designed to enhance learner understanding and stimulate interest in the topic. Which of the following BEST describes the skill demonstrated by the instructor1?

After presenting a new topic, the instructor initiates a class discussion based on the presentation. The discussion is designed to enhance learner understanding and stimulate interest in the topic. Which

An instructor was unable to cover the last concept in the course, yet test results from the last day indicated that all members of the class correctly answered questions addressing this concept. In this situation, which of the following should the instructor have done?

An instructor was unable to cover the last concept in the course, yet test results from the last day indicated that all members of the class correctly answered questions addressing

An instructor is teaching an advanced topic. A student does not have the prerequisite skills needed for this class and continues to fall behind. The student is visibly frustrated. Which of the following is the MOST appropriate action?

An instructor is teaching an advanced topic. A student does not have the prerequisite skills needed for this class and continues to fall behind. The student is visibly frustrated. Which

An instructor evaluates learners using both written and oral exams and multiple choice quizzes. Which of the following should be added for a complete evaluation of each learner?

An instructor evaluates learners using both written and oral exams and multiple choice quizzes. Which of the following should be added for a complete evaluation of each learner? A. Observations

A course is two days in length, and has at its core a four-step process. At the end of the first day, learners should be able to effectively demonstrate the first two steps of the model; however, it is clear a number of participants have not yet mastered the second step of the model. The instructor should:

A course is two days in length, and has at its core a four-step process. At the end of the first day, learners should be able to effectively demonstrate the

ACTION: The trainer asks the more advanced learners to tutor the less advanced learners during the last part of each class.

For this question, decide whether the action makes it likely or unlikely that a trainer will achieve the goal. Select the BEST statement that explains why the action is likely

A learner is consistently questioning their performance during a lab activity and needs the instructor’s approval. The instructor observes that the learner is very hesitant to do the lab steps but completes the work correctly. Which of the following would the instructor do to BEST aid the learner?

A learner is consistently questioning their performance during a lab activity and needs the instructor’s approval. The instructor observes that the learner is very hesitant to do the lab steps

An instructor receives a 125MB graphic file on a universal serial bus (USB) drive that will be used in a virtual classroom session. The instructor knows that the learners will be attending this virtual class using low bandwidth connections around the world. Which of the following should the instructor do to ensure that the learners will be able to easily receive the document?

An instructor receives a 125MB graphic file on a universal serial bus (USB) drive that will be used in a virtual classroom session. The instructor knows that the learners will

Upon answering a learner’s question an instructor should then:

Upon answering a learner’s question an instructor should then: A. Review the section that has just been covered B. Validate that the learner has understood and is ready to continue

At the end of a class, Internet access becomes unavailable. The client provides an online evaluation form for each class. Each learner is required to fill out an evaluation of the course. Which of the following should the instructor do to fulfill the client’s requirements?

At the end of a class, Internet access becomes unavailable. The client provides an online evaluation form for each class. Each learner is required to fill out an evaluation of

An instructor is preparing for a technical class. In the past some of the course has proven confusing. The instructor wants to be able to cover all concepts so there is no confusion. Which of the following might the instructor do to BEST provide clarity for the learners?

An instructor is preparing for a technical class. In the past some of the course has proven confusing. The instructor wants to be able to cover all concepts so there

Which of the following methods will monitor the learning retention that is occurring during training?

Which of the following methods will monitor the learning retention that is occurring during training? A. Tests B. Learner’s self-assessment and evaluation C. Initial learner assessment D. Instructor evaluation form

An instructor is teaching a virtual class and notices that learner interaction has begun to taper off. A break was recently taken so fatigue does not seem to be the issue, but rather a lack of understanding. Which of the following should the instructor implement to help identify where learners are getting confused”?

An instructor is teaching a virtual class and notices that learner interaction has begun to taper off. A break was recently taken so fatigue does not seem to be the