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Which tool can be used to monitor Cisco Unified Communications Manager statistics?

Which tool can be used to monitor Cisco Unified Communications Manager statistics? A. Real-Time Monitoring Tool B. Operations Console C. Performance Monitor D. Cisco Unified Contact Center Domain Manager Answer:

What is the semantic meaning of the RouterCallKeyDay variable?

What is the semantic meaning of the RouterCallKeyDay variable? A. It represents a number that corresponds to the day that the call was taken. For example: at midnight it could

In the Cisco Unified Contact Center Enterprise solution, if the private network fails but the visible network is still operational, which statement is true?

In the Cisco Unified Contact Center Enterprise solution, if the private network fails but the visible network is still operational, which statement is true? A. The system stops routing calls

With Cisco Finesse, which two options list the two commands to stop and start the Tomcat service? (Choose two.)

With Cisco Finesse, which two options list the two commands to stop and start the Tomcat service? (Choose two.) A. To stop the Cisco Tomcat service, enter this CLI command:

Which option describes how many reason codes you can assign across all teams using Cisco Finesse Admin?

Which option describes how many reason codes you can assign across all teams using Cisco Finesse Admin? A. A total of 100 sign-out reason codes and not ready reason codes.

Which two options are needed in the Cisco Finesse Platform installation wizard? (Choose two.)

Which two options are needed in the Cisco Finesse Platform installation wizard? (Choose two.) A. preconfigured domain name server and have set up forward and reverse DNS B. HTTPS redirect

Which CLI command is run on Cisco Unified Intelligence Center to check database replication?

Which CLI command is run on Cisco Unified Intelligence Center to check database replication? A. utils dbreplication status B. show dbreplication status C. utils replication status D. show replication status

Which two statements about when you install/deploy Cisco Unified Contact Center Enterprise VMs on VMware ESXi hosts are true? (Choose two.)

Which two statements about when you install/deploy Cisco Unified Contact Center Enterprise VMs on VMware ESXi hosts are true? (Choose two.) A. You can enable hyper-threading at the hypervisor level.

Which three options dictate that MicroApps are not sufficient and require Call Studio for Call Flow scripting? (Choose three.)

Which three options dictate that MicroApps are not sufficient and require Call Studio for Call Flow scripting? (Choose three.) A. Courtesy Callback B. recording a .wav file C. FTP a

Which option lists what the Security Wizard configures with Cisco Unified Contact Center Enterprise?

Which option lists what the Security Wizard configures with Cisco Unified Contact Center Enterprise? A. Windows Firewall, network isolation, and SQL hardening B. Windows Firewall, IPsec configuration, and gateway security

While a voice gateway accesses webservices elements, it times out and throws an error.badfetch event. Which two options are common ways to reduce such errors? (Choose two.)

While a voice gateway accesses webservices elements, it times out and throws an error.badfetch event. Which two options are common ways to reduce such errors? (Choose two.) A. Set FetchAudioDelay

Which two statements about Precision Queues are true? (Choose two.)

Which two statements about Precision Queues are true? (Choose two.) A. At least one step must be configured for a Precision Queue. B. A Consider If statement may be configured

Which list of scripting objects is valid in a Consider If formula for Precision Queue?

Which list of scripting objects is valid in a Consider If formula for Precision Queue? A. Call, Attribute, SkillGroup, Call Type B. Call, PQ, SkillGroup, Call Type C. Call Type,

Which option best describes the issue with a call failing in Cisco Unified ICM at the Send to VRU node in a comprehensive Cisco Unified Customer Voice Portal deployment?

Which option best describes the issue with a call failing in Cisco Unified ICM at the Send to VRU node in a comprehensive Cisco Unified Customer Voice Portal deployment? A.

Cisco Unified Contact Center Enterprise is deployed with Cisco Finesse and you make changes to CTI Server, Contact Center Enterprise Administration, or cluster settings. Which service must be restarted for changes to take effect?

Cisco Unified Contact Center Enterprise is deployed with Cisco Finesse and you make changes to CTI Server, Contact Center Enterprise Administration, or cluster settings. Which service must be restarted for

Which option is needed to configure “user.microapp.media_server=”http://mediaserver” value on Cisco Unified Contact Center Enterprise scripts?

Which option is needed to configure “user.microapp.media_server=”http://mediaserver” value on Cisco Unified Contact Center Enterprise scripts? A. Cisco Unified Customer Voice Portal to route calls to “mediaserver” B. mapping an IP

On a VXML gateway with Cisco Unified Customer Voice Portal, which Cisco IOS application service specifies the number of significant digits that are expected to be prepended to the dialed number?

On a VXML gateway with Cisco Unified Customer Voice Portal, which Cisco IOS application service specifies the number of significant digits that are expected to be prepended to the dialed

In the Cisco Unified Contact Center Enterprise solution, what is affected when utilizing significant digits?

In the Cisco Unified Contact Center Enterprise solution, what is affected when utilizing significant digits? A. which VXML gateway the call is placed in B. determines how many digits of

Which option describes what a value “0” for Maximum Callbacks Per Calling Number represents for Courtesy Callback?

Which option describes what a value “0” for Maximum Callbacks Per Calling Number represents for Courtesy Callback? A. No Courtesy Callbacks are allowed. B. Callbacks have been temporarily suspended for

Which three objects are created by the Domain Manager tool in the Cisco Unified ICM? (Choose three.)

Which three objects are created by the Domain Manager tool in the Cisco Unified ICM? (Choose three.) A. ICM Organizational Unit B. ICM facility C. ICM User Group policy D.

Which Cisco Unified ICM Admin Workstation tool provides a live stream of errors as they are reported by the router?

Which Cisco Unified ICM Admin Workstation tool provides a live stream of errors as they are reported by the router? A. Diagnostic Framework Portico B. Script Editor C. RTTest D.

In Cisco Unified Contact Center Enterprise 10.0 Outbound Option, the Routing and Administrative scripts are needed for the solution to work properly. Which two statements describe the functionality of the Administrative script? (Choose two.)

In Cisco Unified Contact Center Enterprise 10.0 Outbound Option, the Routing and Administrative scripts are needed for the solution to work properly. Which two statements describe the functionality of the

A new gateway was added to the Cisco Unified Customer Voice Portal in a comprehensive deployment and calls are failing with error “403 forbidden”. What is the possible cause?

A new gateway was added to the Cisco Unified Customer Voice Portal in a comprehensive deployment and calls are failing with error “403 forbidden”. What is the possible cause? A.

You are about to perform a Tech Refresh upgrade for a customer. The customer wants more details about how the historical data is maintained. The customer has two sides each with a router, logger, and HDS-DDS. Which is the best explanation?

You are about to perform a Tech Refresh upgrade for a customer. The customer wants more details about how the historical data is maintained. The customer has two sides each

When using the Play Media micro-application, which parameter automatically generates the media file name for an agent greeting?

When using the Play Media micro-application, which parameter automatically generates the media file name for an agent greeting? A. -g B. -a C. -aa D. -ag Answer: B

Which option lists the minimum extended call variables that are needed for Cisco Unified Customer Voice Portal Agent Greetings?

Which option lists the minimum extended call variables that are needed for Cisco Unified Customer Voice Portal Agent Greetings? A. user.ToExtVXML, user. app_media_lib, user.input_type B. user.microapp.ToExtVXML, user.microapp.app_media_lib, user.microapp.input_type C. user.microapp.FromExtVXML,

Using queuing at the edge with SigDigits, which option describes what “param sigdigits 3” on the bootstrap service accomplishes?

Using queuing at the edge with SigDigits, which option describes what “param sigdigits 3” on the bootstrap service accomplishes? A. Prefix three digits to the dialed number at the end.

The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid. Which four options can cause this problem? (Choose four.)

The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid. Which four options can cause this problem? (Choose four.) A.

What must be enabled when configuring voice gateways to support SIP dialers?

What must be enabled when configuring voice gateways to support SIP dialers? A. 100rel B. signaling forward unconditional C. 200rel D. signaling forward 100 Answer: A

Which two actions are needed to enable VXML application detail reporting? (Choose two.)

Which two actions are needed to enable VXML application detail reporting? (Choose two.) A. Deploy CVP reporting server then associate CVP Call Server to the CVP reporting server. B. Set

Which four items does the Cisco Finesse administrative application allow administrators to configure? (Choose four.)

Which four items does the Cisco Finesse administrative application allow administrators to configure? (Choose four.) A. connections to the CTI OS server and the Administration & Data server database B.

Which two things can cause the “Send to VRU” to fail within an ICM script for Cisco Unified Customer Voice Portal? (Choose two.)

Which two things can cause the “Send to VRU” to fail within an ICM script for Cisco Unified Customer Voice Portal? (Choose two.) A. No network VRU is configured for

Which option lists the settings in the registry to enable IPsec logging with Cisco Unified ICM?

Which option lists the settings in the registry to enable IPsec logging with Cisco Unified ICM? A. Add Key = IPSec; DWORD Value = Enable_Logging; DWORD Value = 0 B.

Which Cisco Finesse CLI command provides the license MAC address?

Which Cisco Finesse CLI command provides the license MAC address? A. show network status B. show net status C. show status D. show network detail E. show net detail Answer:

Which dial number patterns are needed on a Cisco Packaged Contact Center Enterprise deployment when configuring Cisco Unified CVP?

Which dial number patterns are needed on a Cisco Packaged Contact Center Enterprise deployment when configuring Cisco Unified CVP? A. agent device, network VRU, ringtone, error B. ICM dialed number,

Which statement about when you deploy Cisco Unified CCE on Cisco UCS C-Series Tested Reference Configuration Servers is true?

Which statement about when you deploy Cisco Unified CCE on Cisco UCS C-Series Tested Reference Configuration Servers is true? A. You check/calculate if you have enough IOPS as described on

Which three methods ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type reports? (Choose three.)

Which three methods ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type reports? (Choose three.)

Which command is issued to check the replication status of a Cisco Unified Intelligence Center cluster?

Which command is issued to check the replication status of a Cisco Unified Intelligence Center cluster? A. utils dbreplication B. utils dbreplication runtimestate C. utils dbreplication summary D. show dbreplication

Which tool is available to expand the size of Cisco Unified ICM databases? A. Microsoft SQL Studio B. DBExpand C. database sizing utility D. ICMDBA Answer: D

Which tool is available to expand the size of Cisco Unified ICM databases? A. Microsoft SQL Studio B. DBExpand C. database sizing utility D. ICMDBA Answer: D

Which option about the ICM heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?

Which option about the ICM heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true? A. 100 ms, 3 heartbeats B. 100

Which statement about administrative scripts in the Cisco Unified Contact Center Enterprise solution is true?

Which statement about administrative scripts in the Cisco Unified Contact Center Enterprise solution is true? A. Administrative scripts can run more than one time per second. B. Administrative scripts must

Which two Cisco Unified ICM scripting nodes support dynamic setting? (Choose two.)

Which two Cisco Unified ICM scripting nodes support dynamic setting? (Choose two.) A. Call Type B. Precision Queue C. Skill Group D. Percent Allocation Answer: AB

Which two options affect the Ring No Answer behavior of the agent with the Cisco Unified Contact Center Enterprise Solution and Cisco Unified Customer Voice Portal? (Choose two.)

Which two options affect the Ring No Answer behavior of the agent with the Cisco Unified Contact Center Enterprise Solution and Cisco Unified Customer Voice Portal? (Choose two.) A. CVP

In the Cisco Unified Contact Center Enterprise solution with SIP Dialer, which option lists the correct order to setup the components (assuming the agent peripheral gateway host already exists)?

In the Cisco Unified Contact Center Enterprise solution with SIP Dialer, which option lists the correct order to setup the components (assuming the agent peripheral gateway host already exists)? A.

Which two microapps can capture DTMF from the caller in the Cisco Unified Customer Voice Portal environment? (Choose two.)

Which two microapps can capture DTMF from the caller in the Cisco Unified Customer Voice Portal environment? (Choose two.) A. Play Media & Get Speech B. Get Speech & Menu

In a Cisco Unified Contact Center Enterprise deployment, callers report intermittent voice- quality issues. What might cause this problem?

In a Cisco Unified Contact Center Enterprise deployment, callers report intermittent voice- quality issues. What might cause this problem? A. The Cisco voice gateways have too few trunks to accept

In the Cisco Contact Center Enterprise solution, which process is responsible for peer-to- peer synchronization?

In the Cisco Contact Center Enterprise solution, which process is responsible for peer-to- peer synchronization? A. ccagent B. mds C. router D. opc Answer: B

Which three statements about Cisco Unified Customer Voice Portal Whisper Announcements are true? (Choose three.)

Which three statements about Cisco Unified Customer Voice Portal Whisper Announcements are true? (Choose three.) A. The first number calls the ringtone service that the caller hears while the Whisper

In the Cisco Unified Contact Center Enterprise with Cisco Unified CVP, which two statements about how to increase the Cisco Unified CVP availability are true? (Choose two.)

In the Cisco Unified Contact Center Enterprise with Cisco Unified CVP, which two statements about how to increase the Cisco Unified CVP availability are true? (Choose two.) A. Must have

Within Cisco Unified ICM, which process handles communication between the router and peripheral gateway components?

Within Cisco Unified ICM, which process handles communication between the router and peripheral gateway components? A. dbagent B. opcs C. ccagent D. mds Answer: C