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Which three system responses are valid if the Cisco Unified Contact Center Enterprise (centralized deployment with remote branches) and the remote branch lose the public network connection to both of the data centers? (Choose three.)

Which three system responses are valid if the Cisco Unified Contact Center Enterprise (centralized deployment with remote branches) and the remote branch lose the public network connection to both of

Which type of traffic from the peripheral gateway to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?

Which type of traffic from the peripheral gateway to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution? A. configuration requests B. skill group

Which four items are factors of bandwidth requirements for the visible network connection between the Cisco Unified Contact Center Enterprise Agent Peripheral Gateway and the call router? (Choose four.)

Which four items are factors of bandwidth requirements for the visible network connection between the Cisco Unified Contact Center Enterprise Agent Peripheral Gateway and the call router? (Choose four.) A.

Which option describes the impact of using a Requalify Call node in a routing script for the Cisco Unified Contact Center Enterprise system?

Which option describes the impact of using a Requalify Call node in a routing script for the Cisco Unified Contact Center Enterprise system? A. The call type is changed and

Which setup iscorrect when you configure Cisco UCS B-Series VICs (M81KR/12xx VICs) for Cisco Unified Contact Center Enterprise on Cisco UCS B-Series deployments?

Which setup iscorrect when you configure Cisco UCS B-Series VICs (M81KR/12xx VICs) for Cisco Unified Contact Center Enterprise on Cisco UCS B-Series deployments? A. Enable Fabric Failover as an extra

Which three features does the SIP Proxy software provide when Cisco Unified Contact Center Enterprise, Cisco Unified Customer Voice Portal, and Cisco Unified SIP Proxy are used? (Choose three.)

Which three features does the SIP Proxy software provide when Cisco Unified Contact Center Enterprise, Cisco Unified Customer Voice Portal, and Cisco Unified SIP Proxy are used? (Choose three.) A.

Which two statements about Cisco Unified Customer Voice Portal Whisper Announcements are true? (Choose two.)

Which two statements about Cisco Unified Customer Voice Portal Whisper Announcements are true? (Choose two.) A. In Whisper Announcements, wave files must match Cisco Unified CVP encoding and format requirements

You deploy Cisco Unified Contact Center Enterprise on a Cisco UCS C-Series Server and Unified Contact Center Enterprise is split over WAN with a dedicated WAN circuit for United CCE private traffic. Which two statements about QoS are true? (Choose two.)

You deploy Cisco Unified Contact Center Enterprise on a Cisco UCS C-Series Server and Unified Contact Center Enterprise is split over WAN with a dedicated WAN circuit for United CCE

Which three benefits does a Cisco Unified Contact Center Enterprise centralized deployment with small agents branch provide? (Choose three.)

Which three benefits does a Cisco Unified Contact Center Enterprise centralized deployment with small agents branch provide? (Choose three.) A. It requires only a small data switch and router, IP

How does the Cisco Unified Contact Center Enterprise solution encrypt the logger database?

How does the Cisco Unified Contact Center Enterprise solution encrypt the logger database? A. AES B. SHA C. MD5 D. TLS Answer: C

Which option describes when a call type is assigned to a call in the Cisco Unified Contact Center Enterprise system?

Which option describes when a call type is assigned to a call in the Cisco Unified Contact Center Enterprise system? A. when the call is routed to an agent B.

In a Cisco Finesse 10.0(x) deployment, which option is needed from the primary and secondary servers for certificate authority to generate a root, intermediate, and application certificate for Cisco Finesse?

In a Cisco Finesse 10.0(x) deployment, which option is needed from the primary and secondary servers for certificate authority to generate a root, intermediate, and application certificate for Cisco Finesse?

In a Cisco Unified Contact Center Enterprise deployment with geographically redundant central controllers, a new site is added with two new Admin Workstations as the only AWs at the site. Which option is the recommended configuration (AW type) for these two machines?

In a Cisco Unified Contact Center Enterprise deployment with geographically redundant central controllers, a new site is added with two new Admin Workstations as the only AWs at the site.

With Cisco Unified Contact Center Enterprise, what is the maximum number of skill groups in a Cisco Finesse Queue gadget?

With Cisco Unified Contact Center Enterprise, what is the maximum number of skill groups in a Cisco Finesse Queue gadget? A. 100 B. 15 C. 50 D. 20 Answer: C

In the Cisco Unified Contact Center Enterprise Outbound Option with SIPDialer, which two Dialing Modesapply to Transfer to IVR based campaigns? (Choose two.)

In the Cisco Unified Contact Center Enterprise Outbound Option with SIPDialer, which two Dialing Modesapply to Transfer to IVR based campaigns? (Choose two.) A. Preview dialing mode B. Direct Preview

A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers and loggers). If Call Router Side A has device majority and its Ethernet private network NIC fails, which two events occur? (Choose two.)

A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers and loggers). If Call Router Side A has device majority

In the Cisco Unified Contact Center Enterprise solution with clustering over the WAN, which statement about the Cisco Unified Communications Manager peripheral gateway duplex pair is true?

In the Cisco Unified Contact Center Enterprise solution with clustering over the WAN, which statement about the Cisco Unified Communications Manager peripheral gateway duplex pair is true? A. Each side

Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)

Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.) A. basic call control (answer, hold, retrieve, end, and make call) B. advanced call control (consultation,

In the congestion control feature of Cisco Unified Contact Center Enterprise, which four options handle the calls that are to be throttled? (Choose four.)

In the congestion control feature of Cisco Unified Contact Center Enterprise, which four options handle the calls that are to be throttled? (Choose four.) A. Treat the call with Dialed

The Cisco Finesse supervisor features extend the agent desktop with additional gadgets. Which threeadditional features are provided? (Choose three.)

The Cisco Finesse supervisor features extend the agent desktop with additional gadgets. Which threeadditional features are provided? (Choose three.) A. team performance gadget to view agent status B. queue statistics

In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration & Data Servers? (Choose two.)

In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration & Data Servers? (Choose two.) A. administration server B. real-time data server C.

Which two statements about a Contact Center Enterprise solution in virtualized environment are true? (Choose two.)

Which two statements about a Contact Center Enterprise solution in virtualized environment are true? (Choose two.) A. UCS B/C series NIC teaming is supported. B. 10/100 NIC speeds are supported.

Which Cisco Unified Border Element configuration is correct for a Cisco Unified Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border Element deployment?

Which Cisco Unified Border Element configuration is correct for a Cisco Unified Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border Element deployment? A. You must

Which attribute can be created in Cisco Unified Contact Center Enterprise Precision Routing?

Which attribute can be created in Cisco Unified Contact Center Enterprise Precision Routing? A. Boolean or proficiency B. string or integer C. Boolean or integer D. proficiency or array Answer:

When using microapps, which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode?

When using microapps, which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode? A. CUCM: CTI Route Port, SIP

Which Cisco Unified Customer Voice Portal Call Studio scripts are allowed to be modified for the Courtesy Callback feature?

Which Cisco Unified Customer Voice Portal Call Studio scripts are allowed to be modified for the Courtesy Callback feature? A. BillingQueue, Callback Engine, CallbackEntry, CallbackQueue, CallbackWait B. Billing, Callback Engine,

In a Cisco Finesse 10.0(x) deployment, which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPS protocol is used to access the administration console or agent desktop? (Choose two.)

In a Cisco Finesse 10.0(x) deployment, which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPS protocol is used to access the administration console or agent

Which two options are themaximum number of concurrent reports supported with the Packaged CCE Data Server Release 10.5? (Choose two.)

Which two options are themaximum number of concurrent reports supported with the Packaged CCE Data Server Release 10.5? (Choose two.) A. 100 concurrent Real-time reports B. 400 concurrent Real-time reports

The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include three distinct types of messaging. Which three options are those messages? (Choose three.)

The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include three distinct types of messaging. Which three options are those messages? (Choose three.)

Which two statements about Cisco Unified Mobile Agents are true? (Choose two.)

Which two statements about Cisco Unified Mobile Agents are true? (Choose two.) A. An additional voice gateway is required for Silent Monitoring. B. They extend and connect. C. They perform

The Cisco Finesse in a Cisco Unified Contact Center Enterprise deployment includes the Tomcat service. Which three applications does the Tomcat service contain? (Choose three.)

The Cisco Finesse in a Cisco Unified Contact Center Enterprise deployment includes the Tomcat service. Which three applications does the Tomcat service contain? (Choose three.) A. Finesse desktop application B.

Which two statements about the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model are true? (Choose two.)

Which two statements about the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model are true? (Choose two.) A. With Cisco Unified Computing System C-Series Servers, you must

Which statement about when you deploy Cisco Unified CCE on UCS B/C Tested Reference Design TRC servers where each physical CPU core is mapped 1-1 with a vCPU is true?

Which statement about when you deploy Cisco Unified CCE on UCS B/C Tested Reference Design TRC servers where each physical CPU core is mapped 1-1 with a vCPU is true?

For the Cisco Contact Center Enterprise Outbound option, which Cisco Unified Communications Manager feature can be used to disable ringback during transfer to agent for a scenario that involves SIP trunks?

For the Cisco Contact Center Enterprise Outbound option, which Cisco Unified Communications Manager feature can be used to disable ringback during transfer to agent for a scenario that involves SIP

Cisco Unified Contact Center Enterprise uses Cisco Unified Customer Voice Portal in comprehensive mode. The customer estimates the peak inbound traffic to be 20 CPS, and that they have 10% transfer calls and 10% Courtesy Callback. They need to deploy SIP proxy. How many minimum SIP invites should be used to size the SIP proxy?

Cisco Unified Contact Center Enterprise uses Cisco Unified Customer Voice Portal in comprehensive mode. The customer estimates the peak inbound traffic to be 20 CPS, and that they have 10%

Erlang calculations are used to size contact center resources. Which two resources are sized by using Erlang-B? (Choose two.)

Erlang calculations are used to size contact center resources. Which two resources are sized by using Erlang-B? (Choose two.) A. agents B. IVR ports C. PSTN gateway trunks D. reporting

Under which circumstances can the visible and private networks be converged in the Cisco Unified Contact Center Enterprise system?

Under which circumstances can the visible and private networks be converged in the Cisco Unified Contact Center Enterprise system? A. when QoS is enabled on both networks B. in cases

In Cisco Unified Contact Center Enterprise Outbound option with SIP Dialer, which twocampaign modes require a dialer port to place a call? (Choose two.)

In Cisco Unified Contact Center Enterprise Outbound option with SIP Dialer, which twocampaign modes require a dialer port to place a call? (Choose two.) A. Direct Preview dialing mode B.

Which three statements about Courtesy Callback are true? (Choose three.)

Which three statements about Courtesy Callback are true? (Choose three.) A. Courtesy Callback reduces the time callers have to wait in a queue. B. Courtesy Callback enables Cisco Unified Communication

Which option describes the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?

Which option describes the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise

Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)

Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.) A. SIP REFER label and SigDigits B. SIP

Which option initiates Test Other Side in the Cisco Contact Center Enterprise solution?

Which option initiates Test Other Side in the Cisco Contact Center Enterprise solution? A. Side A OPC B. Side A MDS C. Side B OPC D. Side B MDS E.

In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, in which order does the Campaign Manager process perform record queries to send them to Dialer for dialing?

In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, in which order does the Campaign Manager process perform record queries to send them to Dialer for dialing?

In Cisco Finesse, which two workflow action types can be configured via the administration page? (Choose two.)

In Cisco Finesse, which two workflow action types can be configured via the administration page? (Choose two.) A. Agent Notification B. Browser Pop C. Timer Action D. HTTP Request E.

In Cisco Finesse 10.0(x), a supervisor has the capability to Monitor, Intercept, and Barge an agent call. Under which condition can a supervisor successfully intercept the call?

In Cisco Finesse 10.0(x), a supervisor has the capability to Monitor, Intercept, and Barge an agent call. Under which condition can a supervisor successfully intercept the call? A. after a

Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose three.)

Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose three.) A. transfer call routing from agent to

Which three statements about QoS in a Cisco Unified Intelligent Contact Management solution are true? (Choose three.)

Which three statements about QoS in a Cisco Unified Intelligent Contact Management solution are true? (Choose three.) A. In a Cisco Unified Intelligent Contact Management network, if the traffic is

Which statement aboutusing agent targeting rules in Cisco Unified Contact Center Enterprise is true?

Which statement aboutusing agent targeting rules in Cisco Unified Contact Center Enterprise is true? A. Agent device targets must be created for each phone that is used by an agent.

Which two primary factors affect bandwidth sizing between a Cisco Unified Intelligence Center server andclient? (Choose two.)

Which two primary factors affect bandwidth sizing between a Cisco Unified Intelligence Center server andclient? (Choose two.) A. number of historical reports the user is running concurrently B. number of

Which VMware feature is supported for use with Cisco Unified Contact Center Enterprise?

Which VMware feature is supported for use with Cisco Unified Contact Center Enterprise? A. VMware vMotion B. VMware distributed vSwitch C. VMware consolidated backup D. VMware snapshots E. vDisk thick