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What is the minimum package that is required to develop a custom Cisco Unified Intelligence Center report for a Cisco Unified CCX deployment?

What is the minimum package that is required to develop a custom Cisco Unified Intelligence Center report for a Cisco Unified CCX deployment? A. Cisco Unified CCX Premium B. Cisco

A customer purchases 200 Cisco Unified CCX Premium agent seats. Which two additional items must the customer purchase to be able to run a 30-port outbound IVR campaign? (Choose two.)

A customer purchases 200 Cisco Unified CCX Premium agent seats. Which two additional items must the customer purchase to be able to run a 30-port outbound IVR campaign? (Choose two.)

In a high availability over WAN deployment, which option cannot be across the WAN from the active Cisco Unified CCX site?

In a high availability over WAN deployment, which option cannot be across the WAN from the active Cisco Unified CCX site? A. ASR or TTS servers B. wallboard server C.

In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social-Miner can be deployed in which location?

In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social-Miner can be deployed in which location? A. Internet B. demilitarized zone C. corporate

During runtime, when a valid SQL Query in a DB Read step returns 0 rows, which branch of the step will be executed?

During runtime, when a valid SQL Query in a DB Read step returns 0 rows, which branch of the step will be executed? A. Timeout B. SQL Error C. Successful

Which of the following is not an input that is required when you install Cisco Unified CCX?

Which of the following is not an input that is required when you install Cisco Unified CCX? A. application username B. platform administrator username C. IP address D. default language

The Cisco Unified CCX license MAC is generated based on which three items? (Choose three.)

The Cisco Unified CCX license MAC is generated based on which three items? (Choose three.) A. hostname B. IP address C. gateway address D. physical MAC E. Cisco Unified CCX

Which step library is included in the license for Cisco Unified CCX Standard?

Which step library is included in the license for Cisco Unified CCX Standard? A. ICM steps B. email steps C. document steps D. database steps Answer: C

Where can you start, stop, and restart Cisco Unified Contact Center Express services?

Where can you start, stop, and restart Cisco Unified Contact Center Express services? A. Control Center on Cisco Unified Contact Center Express Serviceability B. System page on Cisco Unified Contact

Which option can be configured while installing Cisco Unified CCX on Cisco UCS servers?

Which option can be configured while installing Cisco Unified CCX on Cisco UCS servers? A. DNS server B. NTP server C. SMTP server D. CUCM server Answer: C

What information from the first node is used as the secret key during second node installation?

What information from the first node is used as the secret key during second node installation? A. administrator password B. application user password C. security password D. IP address Answer:

Which interface is used to configure debug parameters for log files?

Which interface is used to configure debug parameters for log files? A. Datastore Control Center B. trace configuration C. system parameters D. Control Center Answer: B

Which type of information is available from the Cisco Unified Contact Center Express Control Center?

Which type of information is available from the Cisco Unified Contact Center Express Control Center? A. database replication status B. system parameters configuration C. date and time of most recent

Which Cisco Unified Contact Center Express platform set supports the use of an embedded Internet browser within the Cisco Agent Desktop?

Which Cisco Unified Contact Center Express platform set supports the use of an embedded Internet browser within the Cisco Agent Desktop? A. Premium only B. Enhanced and Premium only C.

Which three tasks can an agent perform on the Cisco Agent Desktop? (Choose three.)

Which three tasks can an agent perform on the Cisco Agent Desktop? (Choose three.) A. chat with an SME B. send an email to an SME C. send enterprise data

Which three tasks can an agent perform using email? (Choose three.)

Which three tasks can an agent perform using email? (Choose three.) A. save the response as a draft B. send the response to the supervisor for review C. transfer the

Which facility is provided to debug a Cisco Unified CCX script live with a real voice call?

Which facility is provided to debug a Cisco Unified CCX script live with a real voice call? A. Cisco Unified Contact Center Express Editor B. Reactive Debugging C. Accept Step

Historical reports can be generated using which two Cisco Unified CCX tools? (Choose two.)

Historical reports can be generated using which two Cisco Unified CCX tools? (Choose two.) A. Historical Reports Data Store B. Historical Reporting Client C. Cisco Unified Intelligence Center D. Cisco

You should perform which three options when troubleshooting a Cisco Unified CCX engine “Java out of memory” crash? (Choose three.)

You should perform which three options when troubleshooting a Cisco Unified CCX engine “Java out of memory” crash? (Choose three.) A. Check the Cisco Unified CCX Serviceability Control Center. B.

The Cisco Unified Real-Time Monitoring Tool enables you to do which three options? (Choose three.)

The Cisco Unified Real-Time Monitoring Tool enables you to do which three options? (Choose three.) A. Plot and view performance data. B. Monitor the replication status of historical data store.

Which option enables you to monitor previous agent seat license usage?

Which option enables you to monitor previous agent seat license usage? A. traffic analysis historical report B. port and agent seat utilization historical report in Cisco Unified Intelligence Center C.

What is the purpose of relative filters?

What is the purpose of relative filters? A. generate historical and real-time reports for the previous week B. generate historical time reports for the previous week C. filter spam emails

A user complains that their rendezvous conference fails to connect. What should the administrator check on the Cisco TelePresence Conductor?

A user complains that their rendezvous conference fails to connect. What should the administrator check on the Cisco TelePresence Conductor? A. NTP is working correctly. B. The auto-dialed participant is

Which option is related to the error “Unable to communicate with the TMS Provisioning Extension service”?

Which option is related to the error “Unable to communicate with the TMS Provisioning Extension service”? A. The correct option key is not installed. B. HTTPS is not configured. C.

Which feature must be enabled on the Cisco TelePresence VCS in order to monitor the status of non-presence-enabled clients?

Which feature must be enabled on the Cisco TelePresence VCS in order to monitor the status of non-presence-enabled clients? A. Presence User Agent B. interworking C. FindMe? D. LDAP Answer:

After you create a phone book in the Cisco TelePresence Management Suite, which method should you use to populate it with entries?

After you create a phone book in the Cisco TelePresence Management Suite, which method should you use to populate it with entries? A. Connect the phone book to a phone

The Cisco TCS provides which two functions? (Choose two.)

The Cisco TCS provides which two functions? (Choose two.) A. records any standards-based video conferencing session B. records video from IP-based encoders C. can stream out live TelePresence sessions over

Which two statements about the Cisco TCS are correct? (Choose two.)

Which two statements about the Cisco TCS are correct? (Choose two.) A. It contains an internal gatekeeper. B. It allows creators to edit videos. C. It runs on the Windows

What are two ways to set the IP network information on the Cisco TCS? (Choose two.)

What are two ways to set the IP network information on the Cisco TCS? (Choose two.) A. DHCP B. statically set on its Windows operating system C. statically set on

What is the effect of registering the Cisco TCS with the Cisco VCS using H.323 gateway mode?

What is the effect of registering the Cisco TCS with the Cisco VCS using H.323 gateway mode? A. The Cisco TCS does not support this type of registration. B. An

Which two statements about Cisco TCS recording aliases are true? (Choose two.)

Which two statements about Cisco TCS recording aliases are true? (Choose two.) A. System recording aliases can only be dialed by the site manager (administrator). B. Any recording alias can

Which of these constitutes a Cisco TCS recording alias?

Which of these constitutes a Cisco TCS recording alias? A. a recording template, a media server configuration, and a call configuration B. a media server configuration and a call configuration

Which two statements about Cisco TCS users are true? (Choose two.)

Which two statements about Cisco TCS users are true? (Choose two.) A. Users with the creator role can create their own recording aliases. B. Local users have only limited Cisco

Which two statements about Cisco TCS recording templates are true? (Choose two.)

Which two statements about Cisco TCS recording templates are true? (Choose two.) A. Every recording alias contains one recording template. B. They provide a way to produce recordings without a

Which statement about playing back Cisco TCS recordings is true?

Which statement about playing back Cisco TCS recordings is true? A. It is not possible to play back Cisco TCS recordings from a video endpoint. B. The Cisco TCS must

In which two locations can Cisco TCS recordings be viewed? (Choose two.)

In which two locations can Cisco TCS recordings be viewed? (Choose two.) A. directly on the Cisco TCS web portal B. in the Cisco TelePresence Management Server C. on a

Which two pieces of troubleshooting information does the Cisco TCS provide? (Choose two.)

Which two pieces of troubleshooting information does the Cisco TCS provide? (Choose two.) A. log messages that can be accessed by the site manager through the CLI B. recording alias

Which two of these can be found by navigating to TCS Diagnostic > Server Overview in the Cisco TCS web interface? (Choose two.)

Which two of these can be found by navigating to TCS Diagnostic > Server Overview in the Cisco TCS web interface? (Choose two.) A. option key information B. recording port

Cisco TCS recordings can be encoded into which two video formats? (Choose two.)

Cisco TCS recordings can be encoded into which two video formats? (Choose two.) A. MPEG-4 for Flash and QuickTime B. WMV C. H.262 D. Sorensen VP8 for Flash Answer: AB

You want to reconfigure the H.323 and SIP settings using the remote control on the Cisco TelePresence Codec C90. Which menu allows you to do this?

You want to reconfigure the H.323 and SIP settings using the remote control on the Cisco TelePresence Codec C90. Which menu allows you to do this? A. Audio input levels

Which two statements about the Cisco TCS are correct? (Choose two.)

Which two statements about the Cisco TCS are correct? (Choose two.) A. It contains an internal gatekeeper. B. It allows creators to edit videos. C. It runs on the Windows

Which three are true statements regarding the Cisco TelePresence endpoint product set? (Choose three.)

Which three are true statements regarding the Cisco TelePresence endpoint product set? (Choose three.) A. The MX200 and MX300 are all-inclusive systems and do not require additional AV components. B.

What can you see on the Status > Registrations > By Device page?

What can you see on the Status > Registrations > By Device page? A. currently registered SIP and H.323 devices B. all devices that were registered for SIP or H.323

If the user purchases the Cisco TelePresence Touch panel, which two statements are true? (Choose two.)

If the user purchases the Cisco TelePresence Touch panel, which two statements are true? (Choose two.) A. Both the TRC5 remote control and the Touch panel can be used simultaneously.

Which two settings can be configured using the serial connection when you are running the Cisco TelePresence VCS install wizard? (Choose two.)

Which two settings can be configured using the serial connection when you are running the Cisco TelePresence VCS install wizard? (Choose two.) A. device name B. device ID number C.

What does the Cisco TelePresence MCU service prefix do?

What does the Cisco TelePresence MCU service prefix do? A. ensures that all H323 calls beginning with the prefix are routed to the Cisco TelePresence MCU B. is added to

If you do not have a valid release key, what restriction will be applied?

If you do not have a valid release key, what restriction will be applied? A. The Cisco TelePresence Management Suite will only manage three systems. B. Installation will fail and

The Cisco TCS provides which two functions? (Choose two.)

The Cisco TCS provides which two functions? (Choose two.) A. records any standards-based video conferencing session B. records video from IP-based encoders C. can stream out live TelePresence sessions over

Which statement is true when H.323 and SIP interworking is set to on in the Cisco TelePresence VCS?

Which statement is true when H.323 and SIP interworking is set to on in the Cisco TelePresence VCS? A. The Cisco TelePresence VCS will act as a SIP-to-H.323 gateway regardless

In a FlexPod design, when can NetApp storage be directly connected to a Cisco UCS server?

In a FlexPod design, when can NetApp storage be directly connected to a Cisco UCS server? A. Never B. Always C. Only in a FlexPod Select design D. Only in