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Which two technologies comprise a Cisco Presence deployment?

Which two technologies comprise a Cisco Presence deployment? (Choose two.) A. Cisco Unified Presence Server B. Cisco Unity Connection C. Cisco Unified Communications Manager D. Active Directory E. Cisco Unified

Which three network elements are crucial when deploying VoIP devices?

Which three network elements are crucial when deploying VoIP devices? (Choose three.) A. Round-trip time B. QoS markings C. Bandwidth D. Ethernet E. Fibre F. Token ring Correct Answer: ABC

Which option should be used?

An administrator group is looking to on-board multiple users with Cisco Unified Communications Manager at one time. Which option should be used? A. Bulk Administration Tool B. Product Upgrade Tool

Which configuration item allows an administrator to do this?

A user wants their name to show on their phone instead of their directory number. Which configuration item allows an administrator to do this? A. Line Text Label B. Alerting

Which option accomplishes this configuration from within the Cisco Unified Communication Administrator Directory Number configuration page?

A user would like all calls to be forwarded to voice mail. The user’s phone is not set up with a soft key for this feature. Which option accomplishes this

Which option verifies that the Jabber client is connected to all appropriate back-end systems?

A new user has successfully registered Cisco Jabber. Which option verifies that the Jabber client is connected to all appropriate back-end systems? A. Show Connection Status B. Report A Problem

Which three locations can an administrator import from to create users on Cisco Unity Connection?

Which three locations can an administrator import from to create users on Cisco Unity Connection? (Choose three.) A. Bulk administration tool B. LDAP C. Cisco Unified Communications Manager via AXL

Which option can an administrator use to add users to Cisco Unity Connection in different time zones?

Which option can an administrator use to add users to Cisco Unity Connection in different time zones? A. User Templates B. Call Handler Template C. Contact Template D. Directory Handler

Which option allows one voicemail box to serve both directory numbers?

A user is assigned more than one directory number. Which option allows one voicemail box to serve both directory numbers? A. Alternate Extension B. Notification Devices C. Alternate Names D.

Which component is needed to facilitate the connection between Cisco Unified Communications Manager and Cisco Unified Presence Server?

Which component is needed to facilitate the connection between Cisco Unified Communications Manager and Cisco Unified Presence Server? A. SIP trunk B. H.323 gateway C. Gatekeeper D. MGCP gateway E.

Which four services must be enabled?

A technician is preparing to activate the needed services in Cisco Unified Communications Manager to integrate with an IM and Presence server. Which four services must be enabled? (Choose four.)

Which report would the administrator run?

An administrator wants to gauge the load and performance capacity of Cisco Unified Communication Manager devices, including conference bridges, gateways, and trunks. Which report would the administrator run? A. CAR

Which option would an administrator use to find all unassigned directory numbers in Cisco Unified Communications Manager?

Which option would an administrator use to find all unassigned directory numbers in Cisco Unified Communications Manager? A. Route plan report B. CDR C. CAR D. Cisco Reporting Tool E.

Which three settings for the end user should be checked?

An end user is unable to sign into Jabber. Assuming that network connectivity has been verified, which three settings for the end user should be checked? (Choose three.) A. Jabber

Which feature on Cisco Unity Connection should be checked?

A user reports that when they receive a voicemail on their phone, they do not receive it in their email as well. Which feature on Cisco Unity Connection should be

Which two issues can cause this problem?

Many users report that there is a delay in receiving MWI notifications for voicemails. Which two issues can cause this problem? (Choose two.) A. The Connection Notifier service has been

Which feature can be disabled to prohibit automatic volume adjustments to recordings?

Users report volume issues with recordings in Cisco Unity Connection. Which feature can be disabled to prohibit automatic volume adjustments to recordings? A. AGC B. Noise Reduction C. Audio Normalization

Which option allows an engineer to deploy new firmware to a single phone, while reducing possible impact?

Which option allows an engineer to deploy new firmware to a single phone, while reducing possible impact? A. Define a new firmware load on specific device. Save configuration and reset

Which two layers are Cisco Unified Communications component layers?

Which two layers are Cisco Unified Communications component layers? (Choose two.) A. Infrastructure layer B. Data link layer C. Network layer D. Endpoints layer E. Transport layer Correct Answer: AD

Which three choices are functions or features of Cisco Unity Connection?

Which three choices are functions or features of Cisco Unity Connection? (Choose three.) A. video-enabled messaging through converged networks B. text-to-speech, which allows access to Exchange emails from a telephone

What is the combined total number of signaling conversations and media flows that used the SCCP phone as an endpoint?

An SCCP IP phone places a call to a SIP phone that is registered to the same Cisco Unified Communications Manager Express. During the active call, call waiting indicates a

Which port is the default port for SCCP call signaling on Cisco Unified Communications Manager?

Which port is the default port for SCCP call signaling on Cisco Unified Communications Manager? A. 2000 B. 2443 C. 5060 D. 5061 Correct Answer: A

Which three choices are required for the boot process for a Cisco IP phone?

Which three choices are required for the boot process for a Cisco IP phone? (Choose three.) A. TFTP services B. DHCP services C. Voice VLAN D. Routing protocol E. TCP/IP

Which three tools are used to create phone user accounts in Cisco Unified Communications Manager Express?

Which three tools are used to create phone user accounts in Cisco Unified Communications Manager Express? (Choose three.) A. Cisco Configuration Professional B. CPE C. CLI D. GUI E. TUI

Which menu does a voice engineer use to create a phone user account in the Cisco Unified CME GUI?

Which menu does a voice engineer use to create a phone user account in the Cisco Unified CME GUI? A. Configure B. Voicemail C. Administration D. Reports Correct Answer: A

Which menu should be used to create a username and password in the Cisco Unified CME GUI?

Which menu should be used to create a username and password in the Cisco Unified CME GUI? A. configure > pilot number B. configure > extension C. configure > phones

Which menu option should be selected to add a desk phone as an endpoint in Cisco Unified Communications Manager?

Which menu option should be selected to add a desk phone as an endpoint in Cisco Unified Communications Manager? A. Application B. Device C. System D. User management E. Media

Which command is causing the error?

When you attempt to add a phone to the Cisco Unified Communications Manager Express using the GUI interface, the error “No New Phone to Add” appears. Which command is causing

Which scenario allows user A in partition X to call user B in Cisco Unified Communications Manager?

Which scenario allows user A in partition X to call user B in Cisco Unified Communications Manager? A. User B in partition X is not assigned to any CSS. B.

Which describes how to provide a third directory number button and a BLF speed dial for twelve of the Cisco Unified IP Phone 7965?

Which describes how to provide a third directory number button and a BLF speed dial for twelve of the Cisco Unified IP Phone 7965? A. Modify the Standard User softkey

Which profile must be added to the end user profile when enabling an end user for Cisco Unified Presence?

Which profile must be added to the end user profile when enabling an end user for Cisco Unified Presence? A. Device profile B. UC service profile C. Extension mobility profile

Which two user types are available to a voice engineer adding a user in Cisco Unity Connection?

Which two user types are available to a voice engineer adding a user in Cisco Unity Connection? (Choose two.) A. User with mailbox B. Imported user C. Synch user D.

Which type of template should be used when a network engineer adds a new call center agent in the Cisco Unity Connection?

Which type of template should be used when a network engineer adds a new call center agent in the Cisco Unity Connection? A. Contact B. Call handler C. User D.

Which four fields must an administrator complete to create a new user in Cisco Unity Connection?

Which four fields must an administrator complete to create a new user in Cisco Unity Connection? (Choose four.) A. Alias B. User type C. Extension D. Corporate email address E.

For which three reasons would a voice engineer create a separate user template in Cisco Unity Connection?

For which three reasons would a voice engineer create a separate user template in Cisco Unity Connection? (Choose three.) A. Certain users changed their extensions. B. Certain users are in

Which transport layer protocol is used when a Cisco Unified Presence client is searching for a contact in directory?

Which transport layer protocol is used when a Cisco Unified Presence client is searching for a contact in directory? A. TCP B. UDP C. IMAP D. HTTP Correct Answer: A

Which options are two on-premise components of Cisco Unified Presence?

Which options are two on-premise components of Cisco Unified Presence? (Choose two.) A. Cisco Unified Communication Manager B. Cisco Unified Contact Center Express C. Cisco WebEx D. Cisco Quality Management

Which client supports Cisco Unified Presence?

Which client supports Cisco Unified Presence? A. Jabber B. Lync C. Skype D. Quip Correct Answer: A

Which type of signaling does desktop control mode use to control a desk phone?

Which type of signaling does desktop control mode use to control a desk phone? A. CTIQBE B. SIP C. XMPP D. SCCP Correct Answer: A

Which phone configuration is missing?

The receptionist has a Cisco 7965 phone with 24-button side-car configuration. The side-car button of the phone does not light up when the line is in use. Which phone configuration

Which configuration item should be checked next to identify the issue?

A voice engineer configured a Cisco Unified Presence client for a new employee. The CSF device and user are associated, but the end user cannot make a call using Cisco

Which navigation pane should be selected to view the CDR statistics?

Which navigation pane should be selected to view the CDR statistics? A. Cisco Unified Serviceability B. Cisco Unified CM Administration C. Cisco Unified Reporting D. Cisco Unified OS Administration Correct

Which Cisco Unified Communications Manager system report shows high and low call volume patterns?

Which Cisco Unified Communications Manager system report shows high and low call volume patterns? A. CAR report B. QoS by Gateway C. QoS by call types D. Traffic summary E.

Which Cisco Unified Communications Manager device report provides key information to determine if an additional gateway is needed?

Which Cisco Unified Communications Manager device report provides key information to determine if an additional gateway is needed? A. Gateway utilization B. Gateway summary C. Gateway detail D. Gateway and

Which four tasks does RTMT allow an administrator to perform?

Which four tasks does RTMT allow an administrator to perform? (Choose four.) A. View syslog messages. B. Generate alerts when threshold is below or above user-configured. C. Monitor a set

Which server does Cisco recommend that you configure before a CUCM backup?

Which server does Cisco recommend that you configure before a CUCM backup? A. SFTP B. FTP C. SNMP D. TFTP Correct Answer: A

What is the interface type that you should use to connect a PSTN analog line to the VoIP network?

What is the interface type that you should use to connect a PSTN analog line to the VoIP network? A. FXS B. FXO C. E and M D. Serial Correct

Which command is used to troubleshoot calls as they enter and leave a PRI connection?

Which command is used to troubleshoot calls as they enter and leave a PRI connection? A. Debug isdn q 931 B. Show voice call summary C. Debug voip dialpeer D.

Which configuration causes PSTN users to experience a fail tone for every other call when trying to reach a particular number on Cisco Unified CME?

Which configuration causes PSTN users to experience a fail tone for every other call when trying to reach a particular number on Cisco Unified CME? A. ephone-dn is not assigned

Which Cisco Unified Communications Manager configuration causes an IP phone screen to display a “registration rejected” message?

Which Cisco Unified Communications Manager configuration causes an IP phone screen to display a “registration rejected” message? A. Cisco Unified Communications Manager is unable to reach user IP phone. B.