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Which statement about how Business Model Canvas diagrams are a useful tool is true?

Which statement about how Business Model Canvas diagrams are a useful tool is true? A. They depict the operating procedures for system management. B. They establish a consensus view among

Which option explains how a manager’s viewpoint can be confirmed?

Which option explains how a manager’s viewpoint can be confirmed? A. by validating with the manager’s boss B. by running a group session C. by asking the manager for evidence

How does a business value approach contribute to the sales process?

How does a business value approach contribute to the sales process? A. gives the CIO a blueprint for organizing the IT department B. provides a framework to align the business

Which statement about PEST analysis is true?

Which statement about PEST analysis is true? A. Political aspects can be identified easily through surveys. B. Economic and social implications are relevant only with the public sector. C. A

Which option describes what a five forces model shows?

Which option describes what a five forces model shows? A. industry players: suppliers, complementers, customers, and competitors B. a list of industry trends and drivers for total market growth C.

Which statement describes when it is a good time to apply a “use case”?

Which statement describes when it is a good time to apply a “use case”? A. You must identify how many transactions should be included in a system test cycle. B.

Which step is important when you define pain points for a multidepartment business initiative?

Which step is important when you define pain points for a multidepartment business initiative? A. Prioritize needs and opportunities across the full scope of the departments. B. Ask each department

Which statement describes a benefit of using SWOT analysis?

Which statement describes a benefit of using SWOT analysis? A. It allows you to confirm the status of a customer’s specific improvement initiatives. B. It helps you gain a broader

Which statement about SWOT analysis is true?

Which statement about SWOT analysis is true? A. Strengths can be turned into competitive advantage by aligning with opportunities. B. Weaknesses most likely can be relieved by higher investment in

What is the purpose of a gap analysis?

What is the purpose of a gap analysis? A. Identify the major capabilities that are needed but are not present today in the operating model. B. Identify specific problems with

Which options describes a main objective for identifying Cisco Architectures and Smart Solutions early in the sales process?

Which options describes a main objective for identifying Cisco Architectures and Smart Solutions early in the sales process? A. to give the account team the most elapsed time for closing

Which action is the recommended way to describe business unit benefits from upgrading a customer’s 2-year old network?

Which action is the recommended way to describe business unit benefits from upgrading a customer’s 2-year old network? A. Highlight the improved response time and service level possible. B. Relate

The customer has previously implemented a Cisco network management solution. You have an opportunity to improve security and threat detection. Which approach is an appropriate way to tie together the benefits of the solutions?

The customer has previously implemented a Cisco network management solution. You have an opportunity to improve security and threat detection. Which approach is an appropriate way to tie together the

When you rate the severity of technical constraints, which action should you take for an unexpected obstacle?

When you rate the severity of technical constraints, which action should you take for an unexpected obstacle? A. Resolve the obstacle as soon as possible to reduce the likelihood that

Which option represents a business constraint for a video solution?

Which option represents a business constraint for a video solution? A. The customer does not have enough capacity to deliver video at an acceptable performance level. B. Users for the

Which action is the recommended way to mitigate or minimize risks?

Which action is the recommended way to mitigate or minimize risks? A. Assign the most experienced resource to a single risk item. B. Add customer IT personnel to the project

Which option is a benefit of communicating a solution in business terms?

Which option is a benefit of communicating a solution in business terms? A. The customer is more likely to invest because Cisco or the Partner is committing to a specific

Which statement describes a risk that is associated with relying on a customer’s IT department?

Which statement describes a risk that is associated with relying on a customer’s IT department? A. The timeframe for executing the tasks may be longer than if Cisco or a

Which option best reflects information that must be captured before you create the business case?

Which option best reflects information that must be captured before you create the business case? A. customer’s budget and expectations for ROI B. estimate of investment required: initial investment, recurring

Which example is a business case assumption that is most likely to be provided by the IT executive?

Which example is a business case assumption that is most likely to be provided by the IT executive? A. The expected weighted cost of capital can define the rate of

Which action should you take when you analyze financial and non-financial factors for a business case?

Which action should you take when you analyze financial and non-financial factors for a business case? A. Remain objective, using facts where possible and assumptions where needed. B. Use assumptions

Which option is a nonfinancial impact?

Which option is a nonfinancial impact? A. number of new sales wins due to improved collaboration B. percentage reduction in attrition (resignations) among customer service reps due to improved tools

When you select a solution, which option should guide your decisions?

When you select a solution, which option should guide your decisions? A. lowest possible cost B. most advanced solution, both technically and for the business operation C. an appropriate mix

Which approach is recommended when you justify a solution?

Which approach is recommended when you justify a solution? A. Support solutions that can be fully implemented with current capabilities on the IT staff. B. Give extra weight to projects

Which action should be done when you present the business case to stakeholders?

Which action should be done when you present the business case to stakeholders? A. Focus mainly on near-term investments and leave discussion about rollout until after a pilot is complete.

Which statement about implementation timelines is true?

Which statement about implementation timelines is true? A. They should allow for the shortest total project elapsed time, regardless of risk. B. They should have a good balance across a

Who are the two primary users of an implementation strategy? (Choose two.)

Who are the two primary users of an implementation strategy? (Choose two.) A. the technical architect B. the leaders for training C. executive sponsor and steering committee D. the program

Which option is the recommended scope for a work package?

Which option is the recommended scope for a work package? A. three business capabilities B. one technical subsystem C. one major business capability D. no recommended size Answer: C

Which option is part of an implementation strategy?

Which option is part of an implementation strategy? A. sequence of major work packages or projects B. design criteria for meeting security requirements C. maintenance schedule for hardware D. anticipated

Which option is part of an implementation strategy?

Which option is part of an implementation strategy? A. names of employees and their user IDs B. completion criteria for major work packages that are dependent on other projects C.

Which option describes a reason to document the benefits and risks expected from a business case?

Which option describes a reason to document the benefits and risks expected from a business case? A. to have a basis for the project manager’s performance rating B. to have

Which action is a recommended way to capture concerns about benefits?

Which action is a recommended way to capture concerns about benefits? A. Ask people their opinion in a large group meeting. B. Conduct a focus group with people who are

Which pieces of information help to assess user readiness for a rollout?

Which pieces of information help to assess user readiness for a rollout? A. number of users and years in role B. user awareness and time scheduled for training C. budget

Which statement about a forum for feedback is true?

Which statement about a forum for feedback is true? A. It is used to broadcast status. B. It is for managers only. C. It provides a way to exchange positive

Which option is a governance approach for a project?

Which option is a governance approach for a project? A. committee of stakeholder reps B. measurements of system security C. operating procedures for data backup D. status reports on total

Which option is part of a communication plan?

Which option is part of a communication plan? A. name and department number of email recipients B. frequency and method to distribute status information C. reporting structure for a department

Which action should be done to assess training needs?

Which action should be done to assess training needs? A. Ask mangers if their employees need new skills. B. Look at prior problem tickets. C. Conduct interviews with people who

Which action is the recommended way to establish trusted-advisor credibility with a senior business executive?

Which action is the recommended way to establish trusted-advisor credibility with a senior business executive? A. Ask open-ended questions about the organization’s priorities and goals. B. Ask questions about the

Which option is a way to validate that you have established credibility with a business executive?

Which option is a way to validate that you have established credibility with a business executive? A. Ask an IT stakeholder to inquire with the executive on your behalf. B.

You are working on a project to install a new RFID system for a logistics company. Which obstacle to realizing benefits should you expect?

You are working on a project to install a new RFID system for a logistics company. Which obstacle to realizing benefits should you expect? A. The users have not been

Which statement describes why it is important to separate major from minor problems in getting expected benefits?

Which statement describes why it is important to separate major from minor problems in getting expected benefits? A. Major problems are always harder to fix. B. Minor problems usually affect

Which statement about Partner capabilities combined with Cisco solution elements is true?

Which statement about Partner capabilities combined with Cisco solution elements is true? A. They are a recommended way to reduce solution cost. B. They are a required element for proposals

Which statement about customer value chain analysis is true?

Which statement about customer value chain analysis is true? A. It shows the specific cost that is associated with each process step. B. It depicts the major communications activities that

Which IT roles should be interested in requirements for solution adoption?

Which IT roles should be interested in requirements for solution adoption? A. The Project Manager and Executive Sponsor B. The lead application developer and the testing team leader C. Applications,

You are starting the Design phase for a new customer management center. What do you need to understand about users and their interests?

You are starting the Design phase for a new customer management center. What do you need to understand about users and their interests? A. Obstacle to migrating data to a

A large company acquires a smaller, more innovative start-up company. What should you think about to ensure a smooth transition to your solutions?

A large company acquires a smaller, more innovative start-up company. What should you think about to ensure a smooth transition to your solutions? A. Upon startup of each laptop, universally

A new video solution is being adopted more slowly than the business needs it to be. Which phase/activity most likely caused this issue?

A new video solution is being adopted more slowly than the business needs it to be. Which phase/activity most likely caused this issue? A. Only Senior management was involved in

Which two statements are true about Key Performance Indicators (KPIs) and Critical Success Factors (CSFs)? (Choose two.)

Which two statements are true about Key Performance Indicators (KPIs) and Critical Success Factors (CSFs)? (Choose two.) A. KPIs measure outcomes. B. CSFs compare planned and actual performance. C. KPI

An IT Architect for an international consulting firm is tasked with gathering technical requirements for the company’s new email platform. What is the most effective way to understand the business capability needs from the user community?

An IT Architect for an international consulting firm is tasked with gathering technical requirements for the company’s new email platform. What is the most effective way to understand the business

You need to decide on a maintenance approach for a private cloud storage and backup solution. Which would be a good alternative?

You need to decide on a maintenance approach for a private cloud storage and backup solution. Which would be a good alternative? A. Use the cloud provider, since they are