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What is the minimum package that is required to develop a custom Cisco Unified Intelligence Center report for a Cisco Unified CCX deployment?

What is the minimum package that is required to develop a custom Cisco Unified Intelligence Center report for a Cisco Unified CCX deployment? A. Cisco Unified CCX Premium B. Cisco

A customer purchases 200 Cisco Unified CCX Premium agent seats. Which two additional items must the customer purchase to be able to run

A customer purchases 200 Cisco Unified CCX Premium agent seats. Which two additional items must the customer purchase to be able to run a 30-port outbound IVR campaign? (Choose two.)

In a high availability over WAN deployment, which option cannot be across the WAN from the active Cisco Unified CCX site?

In a high availability over WAN deployment, which option cannot be across the WAN from the active Cisco Unified CCX site? A. ASR or TTS servers B. wallboard server C.

In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social-Miner can be deployed in which location?

In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social-Miner can be deployed in which location? A. Internet B. demilitarized zone C. corporate

During runtime, when a valid SQL Query in a DB Read step returns 0 rows, which branch of the step will be executed?

During runtime, when a valid SQL Query in a DB Read step returns 0 rows, which branch of the step will be executed? A. Timeout B. SQL Error C. Successful

Which of the following is not an input that is required when you install Cisco Unified CCX?

Which of the following is not an input that is required when you install Cisco Unified CCX? A. application username B. platform administrator username C. IP address D. default language

The Cisco Unified CCX license MAC is generated based on which three items? (Choose three.)

The Cisco Unified CCX license MAC is generated based on which three items? (Choose three.) A. hostname B. IP address C. gateway address D. physical MAC E. Cisco Unified CCX

Which step library is included in the license for Cisco Unified CCX Standard?

Which step library is included in the license for Cisco Unified CCX Standard? A. ICM steps B. email steps C. document steps D. database steps Answer: C

Where can you start, stop, and restart Cisco Unified Contact Center Express services?

Where can you start, stop, and restart Cisco Unified Contact Center Express services? A. Control Center on Cisco Unified Contact Center Express Serviceability B. System page on Cisco Unified Contact

Which option can be configured while installing Cisco Unified CCX on Cisco UCS servers?

Which option can be configured while installing Cisco Unified CCX on Cisco UCS servers? A. DNS server B. NTP server C. SMTP server D. CUCM server Answer: C

What information from the first node is used as the secret key during second node installation?

What information from the first node is used as the secret key during second node installation? A. administrator password B. application user password C. security password D. IP address Answer:

Which interface is used to configure debug parameters for log files?

Which interface is used to configure debug parameters for log files? A. Datastore Control Center B. trace configuration C. system parameters D. Control Center Answer: B

Which type of information is available from the Cisco Unified Contact Center Express Control Center?

Which type of information is available from the Cisco Unified Contact Center Express Control Center? A. database replication status B. system parameters configuration C. date and time of most recent

Which Cisco Unified Contact Center Express platform set supports the use of an embedded Internet browser within the Cisco Agent Desktop?

Which Cisco Unified Contact Center Express platform set supports the use of an embedded Internet browser within the Cisco Agent Desktop? A. Premium only B. Enhanced and Premium only C.

Which three tasks can an agent perform on the Cisco Agent Desktop? (Choose three.)

Which three tasks can an agent perform on the Cisco Agent Desktop? (Choose three.) A. chat with an SME B. send an email to an SME C. send enterprise data

Which three tasks can an agent perform using email? (Choose three.)

Which three tasks can an agent perform using email? (Choose three.) A. save the response as a draft B. send the response to the supervisor for review C. transfer the

Which facility is provided to debug a Cisco Unified CCX script live with a real voice call?

Which facility is provided to debug a Cisco Unified CCX script live with a real voice call? A. Cisco Unified Contact Center Express Editor B. Reactive Debugging C. Accept Step

Historical reports can be generated using which two Cisco Unified CCX tools? (Choose two.)

Historical reports can be generated using which two Cisco Unified CCX tools? (Choose two.) A. Historical Reports Data Store B. Historical Reporting Client C. Cisco Unified Intelligence Center D. Cisco

You should perform which three options when troubleshooting a Cisco Unified CCX engine “Java out of memory” crash? (Choose three.)

You should perform which three options when troubleshooting a Cisco Unified CCX engine “Java out of memory” crash? (Choose three.) A. Check the Cisco Unified CCX Serviceability Control Center. B.

The Cisco Unified Real-Time Monitoring Tool enables you to do which three options? (Choose three.)

The Cisco Unified Real-Time Monitoring Tool enables you to do which three options? (Choose three.) A. Plot and view performance data. B. Monitor the replication status of historical data store.

Which option enables you to monitor previous agent seat license usage?

Which option enables you to monitor previous agent seat license usage? A. traffic analysis historical report B. port and agent seat utilization historical report in Cisco Unified Intelligence Center C.

What is the purpose of relative filters?

What is the purpose of relative filters? A. generate historical and real-time reports for the previous week B. generate historical time reports for the previous week C. filter spam emails

A user complains that their rendezvous conference fails to connect. What should the administrator check on the Cisco TelePresence Conductor?

A user complains that their rendezvous conference fails to connect. What should the administrator check on the Cisco TelePresence Conductor? A. NTP is working correctly. B. The auto-dialed participant is

Which option is related to the error “Unable to communicate with the TMS Provisioning Extension service”?

Which option is related to the error “Unable to communicate with the TMS Provisioning Extension service”? A. The correct option key is not installed. B. HTTPS is not configured. C.

Which feature must be enabled on the Cisco TelePresence VCS in order to monitor the status of non-presence-enabled clients?

Which feature must be enabled on the Cisco TelePresence VCS in order to monitor the status of non-presence-enabled clients? A. Presence User Agent B. interworking C. FindMe? D. LDAP Answer:

What information about a change can you determine from the configuration log on a Cisco TelePresence VCS?

What information about a change can you determine from the configuration log on a Cisco TelePresence VCS? A. the E.164 alias of the person who made the change B. the

In which three areas can the Cisco VCS be configured to use an external policy server? (Choose three.)

In which three areas can the Cisco VCS be configured to use an external policy server? (Choose three.) A. CLI policy B. interworking configuration page C. search policy D. call

After you change the IP address of a Cisco TelePresence Codec C90, you are unable to use Telnet or a browser to connect to that address. However, you are able to use ping to connect to the new address. What are the two possible causes? (Choose two.)

After you change the IP address of a Cisco TelePresence Codec C90, you are unable to use Telnet or a browser to connect to that address. However, you are able

The camera remote control is not responding. What can an engineer check in order to determine if the camera remote control or the system is causing the problem?

The camera remote control is not responding. What can an engineer check in order to determine if the camera remote control or the system is causing the problem? A. The

Which two items should you check on the local Cisco TelePresence C Series Codec when audio is not received? (Choose two.)

Which two items should you check on the local Cisco TelePresence C Series Codec when audio is not received? (Choose two.) A. The microphone is plugged in. B. The microphone

You are having trouble upgrading the Cisco TelePresence C Series Codec system using the web interface. How else might you attempt the upgrade?

You are having trouble upgrading the Cisco TelePresence C Series Codec system using the web interface. How else might you attempt the upgrade? A. Use the API command interface. B.

How many digital video inputs does a Cisco TelePresence Codec C40 have?

How many digital video inputs does a Cisco TelePresence Codec C40 have? A. 2 B. 0 C. 1 D. 3 E. 5 Answer: D

What will happen if the local zone on a Cisco TelePresence VCS does not have a search rule?

What will happen if the local zone on a Cisco TelePresence VCS does not have a search rule? A. Calls to locally registered devices will fail. B. Calls from locally

How can you independently restore the default links on a Cisco TelePresence VCS?

How can you independently restore the default links on a Cisco TelePresence VCS? A. with an xcommand from the API B. by performing a factory reset C. from the bandwidth

What should you use to back up the configuration of a Cisco TelePresence VCS (X5 software or above)?

What should you use to back up the configuration of a Cisco TelePresence VCS (X5 software or above)? A. the backup and restore tool B. the serial port and the

Which user groups on the Cisco TelePresence VCS are available for LDAP integration?

Which user groups on the Cisco TelePresence VCS are available for LDAP integration? A. administration and FindMeTM users B. administration and supervisor users C. supervisor users and client users D.

Which Cisco TelePresence C Series Codec command will move the on-screen display to monitor output 4?

Which Cisco TelePresence C Series Codec command will move the on-screen display to monitor output 4? A. configuration video osd output: 4 B. xconfiguration video osd output: 4 C. command

Which menu on the Cisco TelePresence VCS should you refer to in order to verify that an endpoint has registered?

Which menu on the Cisco TelePresence VCS should you refer to in order to verify that an endpoint has registered? A. Application B. Status C. Security D. Configuration Answer: B

Where do you find the Cluster wide Domain Configuration?

Where do you find the Cluster wide Domain Configuration? A. System > Enterprise Parameters B. System > Enterprise Phone Configuration C. Device > Trunk D. User Management > SIP Realm

Where do you change the Maximum Session Bit Rate for Video Calls?

Where do you change the Maximum Session Bit Rate for Video Calls? A. Device > Trunk B. System > Location C. Media Resources > Media Resource Group D. System >

How many peers can you configure per neighbor zone?

How many peers can you configure per neighbor zone? A. 1 B. 2 C. 3 D. 4 E. 5 F. 6 G. 8 H. 12 Answer: E

Which action would you take to convert a high availability over LAN deployment to high availability over WAN?

Which action would you take to convert a high availability over LAN deployment to high availability over WAN? A. Apply a ”Warm Standby” license. B. Apply a ”WAN Standby” license.

Calls from Cisco VCS registered endpoints are not reaching Cisco Unified Communications Manager registered endpoints. Where should you look on Cisco VCS to troubleshoot?

Calls from Cisco VCS registered endpoints are not reaching Cisco Unified Communications Manager registered endpoints. Where should you look on Cisco VCS to troubleshoot? A. NTP settings B. Search history

Endpoints can be placed into different Cisco TelePresence VCS (X5 or above) subzones according to which of the following?

Endpoints can be placed into different Cisco TelePresence VCS (X5 or above) subzones according to which of the following? A. aliases or IP addresses B. aliases and MAC addresses C.

Which Cisco TelePresence VCS function can you use to control the speed of a call within the same subzone?

Which Cisco TelePresence VCS function can you use to control the speed of a call within the same subzone? A. links B. pipes C. per-call bandwidth D. default bandwidth Answer:

Two Cisco TelePresence VCSs are not configured with DNS. What are the consequences of only setting up one neighbor zone?

Two Cisco TelePresence VCSs are not configured with DNS. What are the consequences of only setting up one neighbor zone? A. Calls can only be made in one direction. B.

What does the hop count setting on the firewall traversal configuration limit on the Cisco TelePresence VCS?

What does the hop count setting on the firewall traversal configuration limit on the Cisco TelePresence VCS? A. The number of Cisco TelePresence VCSs that a call can travel through.

When can a transform rule be applied on a Cisco TelePresence VCS?

When can a transform rule be applied on a Cisco TelePresence VCS? A. searches, inter-zone and inter-subzone calls B. searches and inter-zone calls C. searches and inter-subzone calls D. inter-zone

How will FindMe help a user working from either home or the office?

How will FindMe help a user working from either home or the office? A. Anyone can contact the user using a single identity. B. Users can locate any individual in

Which Cisco TelePresence VCS function is used to enable H.323 endpoints to connect to SIP endpoints?

Which Cisco TelePresence VCS function is used to enable H.323 endpoints to connect to SIP endpoints? A. zones B. subzones C. TURN D. interworking Answer: D